Our Services
The Sysmex team have extensive and proven experience and a diverse skill-set within the areas of healthcare, medical laboratory science, IT systems development and project management. This empowers us to be able to tailor our services to meet the needs of any healthcare organization.
Our people understand what our customers do and what our customers want. This strong customer focus enables us to effectively assist with product support, training and strategic planning, together with offering a vision for the future through consultancy and project management services.
Technical Support
We cover all support scenarios. and this is enhanced greatly by the SNCS (Sysmex Network Comunication System) - an internet based service that helps to achieve and maintain a level of excellence in the performance of your laboratory.
Consultancy
Expert business analysis provided by Sysmex can help define the needs of our customers, enabling us to not only understand where the organization is today, but where they want to be tomorrow – and we make it our goal to help them get there.
Consultancy services are also available to review management and workflow procedures, assess new functionality required by an organization, together with reviewing Sysmex product functionality and usability to maximize efficiency.
Product Training
As a market leader in the field of clinical diagnostic technology, Sysmex offers proven support in the area of product training.
Comprehensive training courses covering all areas of product use, from assisting with up-skilling, to train-the-trainer or training new users is available.
Project Management
Our regional Project Management team provides invaluable assistance and advice regarding implementation services for all Sysmex products, ensuring that the product solution is correct for the customer, within budget and timescale, and if required, tailored to exact customer specifications.
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